Positive Patient Experience Goes Beyond a Smile
April 30, 2019
A study confirms that expanding the definition of Patient Experience leads to improvements in quality processes.
Keys to Triggering That Elusive Culture Change
January 31, 2019
A research study demonstrated that Patient I Wants© workshop participants implemented more patient-focused initiatives than the control group of nonparticipants, and the strongest results came from the system of care that trained all of its doctors and staff.
The Study and Mindset behind Great Patient Experiences
July 31, 2018
Patient I Wants© and the Emotional End Frame
Engaging Healthcare Employees in Reimagining the Patient Experience
January 15, 2019
Patient I Wants© Workshops: A Transformational Learning Experience that Ignites Change
Better Care: Providing What Patients Want
September 14, 2018
Help Me Health, LLC, partners with Blue Cross & Blue Shield of Rhode Island to transform how healthcare thinks about and delivers patient experiences to achieve better outcomes for patients and a better bottom line for providers.
Questioning Protocol, a Family's Perspective
February 05, 2015
An excerpt from Questioning Protocol appears on EngagingPatients.org as part of their "Redesigning the Care Experience" blog series.