April 30, 2019

A study confirms that expanding the definition of Patient Experience leads to improvements in quality processes.

January 31, 2019

A research study demonstrated that Patient I Wants© workshop participants implemented more patient-focused initiatives than the control group of nonparticipants, and the strongest results came from the system of care that trained all of its doctors and staff.

July 31, 2018

Patient I Wants© and the Emotional End Frame

January 15, 2019

Patient I Wants© Workshops:  A Transformational Learning Experience that Ignites Change

September 14, 2018

Help Me Health, LLC, partners with Blue Cross & Blue Shield of Rhode Island to transform how healthcare thinks about and delivers patient experiences to achieve better outcomes for patients and a better bottom line for providers.

February 05, 2015

An excerpt from Questioning Protocol appears on EngagingPatients.org as part of their "Redesigning the Care Experience" blog series.