Kathleen is a dynamic trailblazer, communicator and leader with a reputation for establishing new industry standards and creating new business development initiatives.

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She has a reputation as a published subject matter expert developing engaging content in the customer experience space and for helping companies create innovative product and service experiences.

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She has led transformative customer experience efforts for major companies, leaders in their industries.  As Vice President, Branded Customer Experience she is credited with quantum leaps in Net Promoter Scores, an industry wide metric for product and service quality.